Begini Kesibukan Mabes Bravo SISKOPPIH Monitoring Jemaah Haji dan Petugas

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Kantor Teknis Urusan Haji KJRI Jeddah telah menyediakan ruangan khusus yang digunakan sebagai Markas Besar Pengendali Komunikasi Haji yang di dalamnya terdapat layanan Bravo SISKOPPIH, SMS, WhatsaApp dan Call Center guna memonitoring jemaah haji dan petugas sekaligus menampung berbagai keluhan dan masalah yang terjadi di lapangan.

Di ruangan berukuran 3×6 meter itu terdapat 4 komputer dan 7 layar monitor yang terdiri dari layar Sistem Informasi dan Komputerisasi Haji Terpadu (Siskohat) dan layar tracking petugas di wilayah Daker Madinah, Makkah, Jeddah dan Airport.

Di markas besar ini terdapat 7 admin yang terbagi menjadi 3 shif bertanggung jawab melayani pengaduan jemaah selama 24 jam. Mereka juga akan memantau pergerakan petugas dan tenaga pendukung PPIH di lapangan melalui layar tracking.

Sejak masa kedatangan jemaah haji, layanan WhatsaApp dan Call Center telah menerima 133 aduan diantaranya pengaduan jemaah tersesat pulang, jemaah hilang, keluhan hotel dan pertanyaan seputar manasik haji.

Saat menerima pengaduan, admin akan terlebih dulu mewawancarai pelapor guna menggali informasi, identitas dan kronologi masalah. Setelah itu admin akan mendistribusikan aduan tersebut kepada bidang yang relevan, atau langsung mencari petugas terdekat dengan pelapor di layar tracking. Selanjutnya jika sudah ditemukan maka admin akan langsung menelpon dan mengirim peta lokasi ke petugas untuk menyelasikan masalah yang terjadi di lapangan.

Sementara layanan Bravo bertanggung jawab untuk memonitor komununikasi dengan petugas di Madinah, Makkah , Jeddah dan Airport. Admin Bravo akan mencatat setiap kedatangan jemaah di Bandara, pemberangkatan jemaah dari Bandara ke penginapan serta pergerakan rombongan jemaah dari Madinah ke Makkah.

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