KUHI Tingkatkan Layanan Jemaah dengan Call Center

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Jeddah (KUHI) —  Sebagai Upaya peningkatan Pelayanan Jemaah haji yang terus ditingkatkan , Kantor Urusan Haji Jeddah telah menyediakan layanan Call Center  Sebagai informasi  terpusat yang digunakan untuk tujuan menerima jumlah besar permintaan melalui telepon. Call center KUHI telah diaktifkan sejak  selasa, (12/07/2016).

Call center Kantor Urusan haji (KUHI) dioperasikan sebagai  ruang lingkup kerja yang terbuka bagi Jemaah haji secara luas yang dikerjakan oleh sejumlah petugas operator yang bertujuan menerima respons dari jemaah baik itu keluhan maupun saran . “Hal ini merupakan salah satu wujud KUHI untuk terus tingkatkan pelayanan terhadap Jemaah haji baik dari pengaduan, keluhan, saran dan informasi,” Ungkap Ahmad Dhumyathi Basori, Staf Teknis Haji I

Call Center ini juga telah disosialisasikan kepada Jemaah haji  pada tiap-tiap embarkasi melalui Direktorat Penyelenggara Haji dan Umrah (PHU)  Jakarta agar dapat digunakan Jemaah haji pada saat ada masalah ketika beribadah dan berada ditanah suci

“ini merupakan upaya berkesinambungan KUHI mengembangkan media komunikasi antara petugas dan Jemaah haji guna memberikan pelayanan terbaik,” jelas Dumyathi kepada Media KUHI.

Dalam hal ini, KUHI akan menempatkan petugas operator yang berpengalaman dan mengetahui segala seluk beluk tentang haji dan umrah agar semua pertanyaan yang dilontarkan bisa dijawab dengan baik sehingga mudah dimengerti oleh Jemaah maupun masyarakat umum lainnya.

Selain call center, Kantor urusan haji juga menyediakan Whatsapp yang telah di aktifkan bersamaan dengan Call Center menjelang operasional haji tahun ini. Setelah sebelumnya mengembangkan media SMS Center

Berikut nomer Call Center KUHI +966 9200 1 3210  dan Whatsapp Center +966 503 5000 17 (Slamet/kuh)

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